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Privacy Policy (Personal Information Protection Policy)


WAMNET Japan K.K. ("the Company") declares that, when using the personal information of its customers, business associates, and other individuals for business purposes, the Company will observe all relevant laws, regulations, and other rules governing the protection of personal information and establish its own voluntary rules and system that meet the current international norms. The Company will also implement and maintain the privacy policy (the personal information protection policy) set forth below.
  • 1. The Company will obtain personal information to the extent necessary for business operations in a legitimate and fair manner. The Company will also specify the purposes of use of the personal information to the personal information holder before or at the time it is collected and, unless otherwise permitted by relevant laws, use it only for the specified purposes and take necessary measures to prevent it from being used for other purposes.
  • 2. The Company will comply with relevant laws and regulations, government guidelines, and other norms concerning the handling of personal information and develop, review in a timely manner, and improve continuously a personal information protection management system. The Company will also provide the necessary training, not just to its executives and employees, but to everyone else engaging in its operations to ensure the full protection of personal information.
  • 3. The Company will endeavor to take appropriate and reasonable technical and organizational measures to prevent and mitigate risks such as unauthorized access to and leakage, loss or damage of personal information.
  • 4. Unless otherwise permitted by relevant laws, the Company will not provide personal information to any third party without the prior consent of the personal information holder. In cases where personal information is provided to outsourced organizations, the personal information provided will be limited to only that necessary for the specified purposes, and the organizations will be bound to obligations to protect the confidentiality of the personal information under contracts or other agreements while given proper instructions and supervision from the Company.
  • 5. The Company will promptly respond to a reasonable extent upon receiving a complaint or inquiry concerning the handling of personal information or a request from the personal information holder for the disclosure or correction of his/her personal information held.
  • 6. In cases where operations involving the use of personal information are outsourced to the Company, the personal information provided will be strictly protected and used only for the purposes of the outsourced operations. Unless otherwise permitted by relevant laws, personal information will not be provided, nor will its handling be entrusted, to any third party without the prior approval of the outsourcer.
Personal Information Inquiry Desk
Personal Information Inquiry Desk: Person responsible for complaints and inquiries about personal information protection (Head of Information Security Office)

Contact information:
Mail address:メールアドレス
SSL-encrypted inquiry page
Support hours: 9:30-12:00, 13:00-18:00, from Monday through Friday
(Excluding Saturdays, Sundays, national holidays and other holidays separately designated by the Company)
Date of Establishment: June 10, 2005
Date of last revision: September 1, 2019

Hiroshi Hasegawa
President and CEO,
WAMNET Japan K.K.


Handling of Personal Information


  • WAMNET Japan K.K. ("the Company") handles personal information within the scope of the following purposes and responds to inquiries, etc. from the principal, who is the owner of personal information, to a reasonable extent without delay.
  • 1. Utilization Purpose of Personal Information
  • (1) Personal information of customers
    ・For implementation of the Company's services (URL: https://www.wamnet.jp/), contract procedures, billing, support, etc.
    ・For delivery of the Company's products and procedures for business transactions
    ・For response to inquiries and consultation
    ・For communication on the Company's services, products and events, questionnaire survey and marketing analysis
  • (2) Personal information of job applicants
    ・For provision and notification of hiring information, etc. to job applicants
    ・For hiring activities in the Company
  • (3) Personal information of employees
    Utilization purposes of personal information of employees shall not be described here. They are described in the "Agreement on the Handling of the Personal Information," etc. issued when employees are hired.
  • 2.Procedure for disclosure, correction, etc. based on the Act on the Protection of Personal Information
  • In case, a principal requests notification of the utilization purpose of, disclosure of, correction, addition or deletion of the contents of, discontinuation of the utilization of, erasing of, or discontinuation of provision of the retained personal data*1 to a third party pursuant to the Act on the Protection of Personal Information, the Company shall respond to the request through the following procedures.
    *1 Retained personal data means a collection of data that was sorted in accordance with certain rules and made easier to search by using contents, indexes, etc. and that a personal information handling business operator has the duty to respond to the request from a principal to disclose, etc.
  • (1) Procedure for notification of utilization purpose and disclosure
    (i) In case a customer requests notification of the utilization purpose or disclosure (hereinafter referred to as the "Request concerning this Clause"), the Company shall reply via postal mail, etc.
    In this case, the request from the customer shall be made by submitting a document in a format designated by the Company in advance.
    (ii) Even in case the Company receives the Request concerning this Clause, we may not be able to respond to the whole or part of the request pursuant to the provisions of the Act on the Protection of Personal Information.
    In this case, the Company shall inform the customer that we cannot respond to the request and the reason.
    (iii) Customers who wish to make the Request concerning this Clause are requested to contact the inquiry desk described in the Clause 3. The person in charge shall explain the procedures in details.
  • (2) Procedure for correction, etc.
    (i) If a customer requests to take procedures to correct, add or delete the contents, cease the utilization, erase, or cease the provision to a third-party (hereinafter referred to as the "Correction, etc."), the Company shall investigate the contents of the request. In this case, the request for the Correction, etc. from the customer shall be made by submitting a document in a format designated by the Company in advance.
    (ii) If the contents of retained personal data are found incorrect or the handling of the retained personal data is proved inappropriate as a result of the investigation, the Company shall make the Correction, etc.
    (iii) Even if a customer makes the request for the Correction, etc., the Company may not correct, etc. the whole or part of the data pursuant to the provisions of the Act on the Protection of Personal Information. In this case, the Company shall inform the customer that we will not make the Correction, etc. and the reason.
    (iv) Customers who wish to make the Request concerning this Clause are requested to contact the inquiry desk described in the Clause 3. The person in charge shall explain the procedures in details.
  • (3) Identification method of principal or representative
    When a customer makes a request for disclosure, correction, etc., certain documents are necessary to identify the principal or his/her representative for the relevant retained personal data. Please contact the inquiry desk described in the Clause 3 for detailed information on the necessary documents.
  • (4) Charge
    The Company collects charges (JPN YEN1,000 per request) for a request for notification of utilization purpose and disclosure pursuant to the provisions of the Act on the Protection of Personal Information. Concerning the method of collecting charges, please contact the inquiry desk described in the Clause 3.
  • 3. Inquiry desk for disclosure, etc. and consultation
  • Concerning a request for disclosure of and consultation about retained personal data of customers and employees, please contact the following.
    Also, concerning a request for disclosure, etc., please note that the Company shall confirm that the request is made by the principal (or a representative).
[Personal Information Inquiry Desk]
Personal Information Inquiry Desk: Person responsible for complaints and inquiries about personal information protection (Head of the Information Security Office)
Contact information
Mail address:メールアドレス
Support hours: 9:30-12:00, 13:00-18:00, Monday through Friday
(Excluding Saturday, Sundays, national holidays and other holidays separately designated by the Company)
[Name of the authorized personal information protection organization to which the Company belongs]
The Company is a target business operator of the below-mentioned authorized personal information protection organization.
General Incorporated Foundation, Japan Institute for Promotion of Digital Economy and Community (JIPDEC), the Complaint and Consultation Desk concerning Personal Information Protection
Contact information
Address:
Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku, Tokyo 106-0032,
Tel: 03-5860-7565 Toll-free phone number: 0120-700-779
  • 4. Personal Information Protection Administrator
  • The personal information protection administrator (title of the role in JISQ15001) of the Company is:
    WAMNET Japan K.K. Administrator of Information Security Management: Deputy Director of System Development Dept.
Cookies
We use Cookies on our website.
Cookies are codes sent from a website to identify a customer's browser, which enables us to record data such as website browsing information, etc. from the customer's computer on a server of the Cookies' issuer.
If you have enabled the sending and receiving of Cookies in your browser settings, the Company may obtain Cookies saved on your computer and link your behavioral history collected with your personal information. However, your personal information such as name, address, phone number and email address is not included in the Cookies themselves.
You can refuse to receive Cookies and delete Cookies once received by changing the settings accordingly in your browser. Even in that case, your browsing of our website is not obstructed excluding some functions. For how to change your browser settings, please contact each software manufacturer.
The Company uses browsing information, etc. collected by using Cookies for the following purposes.
  • 1. For our customers to browse our website in a more convenient way, for example, by displaying their browsing history on our website (only on our website).
  • 2. To facilitate the planning of new services and improvement of our service quality by analyzing browsing information, etc. of our website.
  • 3. To deliver behavioral targeting advertising by third parties (advertising delivered in accordance with customers' interests and preferences obtained based on their browsing information, etc. on our website)
If you opt out of displaying behavioral targeting advertising, please disable the function for it to be displayed referring to the below-mentioned third party's homepage (hereinafter called the "opt-out"). However, you may not be able to some of the functions of our website depending on the setting of the opt-out.
If you change your browser, delete Cookies, or use a new computer, you need to set the opt-out again, as the setting of Cookies is reset.
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