Privacy Policy (Personal Information Protection Policy)

WAMNET Japan K.K. (“the Company”) declares that, when using the personal information of its customers, business associates, and other individuals for business purposes, the Company will observe all relevant laws, regulations, and other rules governing the protection of personal information and establish its own voluntary rules and system that meet the current international norms. The Company will also implement and maintain the privacy policy (the personal information protection policy) set forth below.

  1. The Company will obtain personal information to the extent necessary for business operations in a legitimate and fair manner. The Company will also specify the purposes of use of the personal information to the personal information holder before or at the time it is collected and, unless otherwise permitted by relevant laws, use it only for the specified purposes and take necessary measures to prevent it from being used for other purposes.
  2. The Company will comply with relevant laws and regulations, government guidelines, and other norms concerning the handling of personal information and develop, review in a timely manner, and improve continuously a personal information protection management system. The Company will also provide the necessary training, not just to its executives and employees, but to everyone else engaging in its operations to ensure the full protection of personal information.
  3. The Company will endeavor to take appropriate and reasonable technical and organizational measures to prevent and mitigate risks such as unauthorized access to and leakage, loss or damage of personal information.
  4. Unless otherwise permitted by relevant laws, the Company will not provide personal information to any third party without the prior consent of the personal information holder. In cases where personal information is provided to outsourced organizations, the personal information provided will be limited to only that necessary for the specified purposes, and the organizations will be bound to obligations to protect the confidentiality of the personal information under contracts or other agreements while given proper instructions and supervision from the Company.
  5. The Company will promptly respond to a reasonable extent upon receiving a complaint or inquiry concerning the handling of personal information or a request from the personal information holder for the disclosure or correction of his/her personal information held.
  6. In cases where operations involving the use of personal information are outsourced to the Company, the personal information provided will be strictly protected and used only for the purposes of the outsourced operations. Unless otherwise permitted by relevant laws, personal information will not be provided, nor will its handling be entrusted, to any third party without the prior approval of the outsourcer.

Personal Information Inquiry Desk

Personal Information Inquiry Desk: Person responsible for complaints and inquiries about personal information protection (Head of Information Security Office)
Contact information:
Mail address:メールアドレス
SSL-encrypted inquiry page
Support hours: 9:30-12:00, 13:00-18:00, from Monday through Friday
(Excluding Saturdays, Sundays, national holidays and other holidays separately designated by the Company)

Date of Establishment: June 10, 2005
Date of last revision: September 1, 2019Hiroshi Hasegawa
President and CEO,

Handling of Personal Information

WAMNET Japan K.K. (“the Company”) handles personal information within the scope of the following purposes and responds to inquiries, etc. from the principal, who is the owner of personal information, to a reasonable extent without delay.

  1. Utilization Purpose of Personal Information
  2. 1) Personal information acquired in writing directly from the principal
    (1) Personal information of customers

    ・For implementation of the Company’s services (URL:, contract procedures, billing, support, etc.
    ・For delivery of the Company’s products and procedures for business transactions
    ・For response to inquiries and consultation
    ・For communication on the Company’s services, products and events, questionnaire survey and marketing analysis
    (2) Personal information of job applicants
    ・For provision and notification of hiring information, etc. to job applicants
    ・For hiring activities in the Company
    (3) Personal information provided at the time of inquiries
    ・For response to inquiries and consultation
    ・For communication on the Company’s services, products and events, questionnaire survey and marketing analysis

    2)Personal information acquired indirectly or by means other than in writing
    (1) Personal information handled in the course of performing the services entrusted by business partners
    ・For performing the services entrusted by client companies appropriately in accordance with the terms and conditions of contracts
    (2) Personal information provided by persons who inquire by telephone
    ・For response to inquiries and consultations

  3. Provision of Personal Information to Third Parties
  4. The Company will not disclose or provide the personal information of our customers to any third party except where the consent of the principal is obtained or unless required by laws and regulations.

  5. Entrustment of Management of Personal Information
  6. The Company may entrust the management of personal information to an outsourcee where required for business operational reasons. In such a case, we will select an outsourcee that is recognized to be handling personal information appropriately. We will also ensure that the outsourcee implement appropriate management by imposing contractual obligations that are necessary to prevent the leak of personal information, such as those related to proper management of personal information and maintenance of confidentiality.

  7. Voluntary Nature of Provision of Personal Information
  8. The provision of personal information is voluntary. Please note, however, that if you do not provide us with the necessary information, we may not be able to answer or respond to you optimally.

  9. Request, etc., for the Disclosure of Personal Information, etc.
  10. We accept requests for actions related to personal information. These actions are: notification of purpose of utilization; disclosure; correction, addition or removal of contents; discontinuance of utilization; deletion; and discontinuance of provision to third parties (hereinafter collectively, “disclosure, etc.”). Requests for disclosure, etc. are accepted at the Personal Information Inquiry Desk below.

  11. Personal Information Protection Administrator
  12. The personal information protection administrator (title of the role in JISQ15001) of the Company is: WAMNET Japan K.K. Chief Information Security Administrator: Tatsuya Saito, Administration and Planning Dept.

[Personal Information Inquiry Desk]

Personal Information Inquiry Desk: Person responsible for complaints and inquiries about personal information protection (Head of the Information Security Office)
Contact information:
Mail address:メールアドレス
Support hours: 9:30-12:00, 13:00-18:00, Monday through Friday
(Excluding Saturday, Sundays, national holidays and other holidays separately designated by the Company)

[Name of the authorized personal information protection organization to which the Company belongs]

The Company is a target business operator of the below-mentioned authorized personal information protection organization.
JIPDEC, the Complaint and Consultation Desk concerning Personal Information Protection
Contact information:
Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku, Tokyo 106-0032,
Tel: 03-5860-7565 Toll-free phone number: 0120-700-779


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